Pluslife App

Problem: Devices cannot be connected via Bluetooth or lose the connection during the test. Suggested solutions:

• Use original adapter: Make sure you are using the original adapter and the original cable.
• Software and APP: Install the official Pluslife APP or software. Here are some helpful videos:
  
• Bluetooth settings: Check if Bluetooth is enabled on your device and if the software allows access to Bluetooth devices.

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Problem: Devices do not heat up properly or turn off after a short time. Suggested solutions:

• Use the original adapter: Use the original adapter and cable that came with the device.
• Travel adapter: If you are in the USA, use a travel adapter that is compatible with the original adapter.
• Laptop as power source: Try powering the device via your laptop to see if it turns on.
• Record video: Record a video showing how you connect the device and what error messages are displayed. This can help with troubleshooting.

Problem: Devices often deliver invalid test results. Suggested solutions:

• Fully dissolve reagents: Ensure that the reagents in the test card are fully dissolved before inserting the card into the device.
• Start the card immediately: Insert the card into the device and start the test immediately.
• Sample quality: Avoid collecting mucus during sampling as this can lead to invalid results.
• Check results: Compare the results with successful tests and check if accessories or batches of the kit have been changed.