Payment and reimbursement

Here you'll find everything you need to know about payment and refunds for your order. For detailed information or customized offers, please feel free to contact us. We currently deliver throughout Europe.

  • Our Bank Information

    Sparkasse Rottal-Inn
    IBAN: DE96 7435 1430 0010 5515 70
    BIC: BYLADEM1EGF

  • Payment Options

    • PayPal
    • Amazon Pay
    • MasterCard
    • Visa
    • American Express
    • Klarna (Instant, Pay Later, Installments)
    • GiroPay
    • Apple Pay
    • Google Pay

  • Payment Terms

    If you choose to pay by invoice, the invoice amount must be paid within 14 days of receiving the merchandise. For more details, please see our Terms and Conditions.

  • Corporate Direct Debit

    For business customers only!
    To set up a business direct debit, you must sign a one-time direct debit authorization and send it to your bank. A business direct debit does not allow you to request a refund of amounts that have been collected. Please contact your account manager for full details.
    Click here to download.

1. What payment methods do we offer?

We offer a variety of payment methods to make the process as convenient as possible for you. You can pay by credit card, debit card, PayPal, Sofortüberweisung, direct debit, prepayment, invoice, or through other popular payment service providers.

2. How can I request a refund?

To request a refund, please contact our customer service team by email or phone. Please have your order number ready and specify the reason for the refund. We process refund requests in accordance with our Terms and Conditions and applicable laws. Your eligibility for a refund depends on the specific circumstances and the reason for the refund.

3. Can I cancel my order if I've already paid?

Yes, it is possible to cancel an order as long as it has not yet been shipped. Please contact our customer service immediately to arrange a cancellation. If the order has already been shipped, you may exercise your right of withdrawal and return the merchandise within 14 days of receipt. Once the returned merchandise has been successfully inspected, the purchase price will be refunded.

4. How long will it take for me to receive my refund?

Once your refund request has been approved, the amount will be refunded to the account you used for payment within 14 days. However, depending on your bank or payment service provider, it may take a few days for the amount to appear in your account.