Delivery & Shipping

Here you’ll find all the important information regarding the shipping and delivery of your order. From order processing and packaging to on-time delivery, we ensure a smooth and transparent process.

For detailed information on shipping methods, delivery times, or specific requirements, we’re always happy to assist you personally. Even for larger order quantities or special shipping requests, we’ll work with you to develop customized solutions.

Our delivery area currently covers all of Europe. Thanks to reliable logistics partners, we guarantee safe, fast, and predictable delivery—so your order arrives exactly when you need it.

  • Standard Shipping (2–3 business days)

    • Orders up to €39.98 (including tax): €3.95 (including tax)
    • Orders of €39.99 or more (including VAT): free

  • Premium Shipping (1–2 business days)

    • Can only be ordered by phone
    • Next business day delivery by 12:00 p.m.: €25.99 (including tax)
    • Delivery by 8:00 p.m. the next business day: €19.99 (including tax)

  • Standard shipping for orders of 20 kg or more

    • Orders from 20 kg up to a full pallet: free of charge
    • Pallet shipping: individual terms
    • Express shipping: Available within Germany upon request!

Shipping Information

Here you’ll find everything you need to know about shipping and delivery for your order. For detailed information or customized quotes, please feel free to contact us.
We currently ship throughout Europe. For delivery to other countries, please contact us.

  • Step 1

    Complete the order process & select the appropriate shipping class

  • Step 2

    Receive a shipping confirmation and tracking ID via email

  • Step 3

    Package Tracking with Flexible Delivery Options

  • Step 4

    Delivery notification at the destination.

Return Shipping

If your merchandise is defective, we will arrange for free return shipping on your behalf. Please contact us within 14 days of receipt to report an incorrect or damaged delivery so that we can handle all further steps for you. If you wish to cancel your order, please refer to our Terms and Conditions and Cancellation Policy for the exact refund procedure.

Information on the Obligation to Accept Returns of Packaging Materials

Under the current Packaging Act (VerpackG), Section 15(1), Sentence 1, we are obligated to accept the following packaging materials from end consumers free of charge:

  • Transport packaging, such as pallets, bulk packaging, etc.,
  • Sales and outer packaging that typically does not become waste for private end consumers after use,
  • Sales and outer packaging for which participation in a recycling system is not possible due to system incompatibility pursuant to Section 7(5), and
  • Sales packaging for goods containing hazardous substances, or
  • reusable packaging.

Appropriate packaging material is used for product delivery, and we accept its return free of charge. In this way, we ensure that the packaging material is returned to the recycling cycle. By providing information about return options, we aim to achieve better results in the return of packaging and ensure a contribution toward meeting the European recycling targets under EU Directive 94/62/EC.

As an end consumer, you can return the packaging material at the location of actual delivery or in its immediate vicinity.

1. What shipping options do we offer?

  • We ship worldwide via DHL
  • Orders placed before 1:00 p.m. usually leave our warehouse the same day.
  • Throughout Germany: Deliveries usually arrive at their destination within one business day.
  • Some deliveries are made on Saturdays.
  • Shipments throughout Europe take about 2–5 business days.

2. Is pickup available?

  • Pickup at our logistics center is not available. We have an Altruan delivery service that serves our regional customers. We’d be happy to include you on our delivery route. If you have any questions about this, please feel free to contact our sales team.

3. Shipment Tracking

When your order is shipped, you will receive a shipping confirmation (in addition to your order confirmation) containing all the information about your shipment and a link to track it. You will be notified immediately of any status changes.

4. Did you not receive all of your order?

We apologize if you do not receive your entire order. Often, your order is shipped in multiple packages, which allows the shipping carrier to deliver the remaining items at a later date. 

For large orders or orders containing items with varying availability, we ship the items in stock first. The remainder of the order will be shipped as soon as it becomes available. If your shipment is affected by this situation, we will notify you immediately.